FAQ

• Flights

  The tour starts and ends in Cape Town. Direct flights to Cape Town are available from New York (EWR), London, Paris, Amsterdam, Frankfurt, and Zurich. There are no direct flights from other U.S. cities, so the best connections can be made through European hubs such as London, Amsterdam, and Frankfurt, or via Doha with Qatar Airways. For travelers from Miami, the most convenient connections are through London or Doha. No domestic flights are planned during the tour.

   

  We also take care of booking your round-trip flights to ensure a seamless travel experience. Our team of travel specialists will secure the most suitable flight options for you at competitive prices, leveraging our relationships with leading airlines.

• Passport, Visa & Entry Requirements

   -To enter South Africa, U.S. and U.K. citizens need a valid passport with at least one blank page for entry stamps. No visa is required for stays of up to 90 days.

  -Your passport should be valid for at least 30 days beyond the date of departure from South Africa.

   -If you are not a U.S. or U.K. citizen, please check your specific visa requirements with your destination country’s consulate or visit the official South African Department of Home Affairs website.

   -We recommend that all travelers verify entry requirements before departure to ensure compliance with the latest regulations.

• Arrival & Departure Information

   -The tour starts and ends in Cape Town

   -Group transfers from Cape Town Airport to the hotel upon arrival and back to Cape Town Airport for departure are included in the tour. 

   -However, you can also request a private transfer. Please check with your Clavis manager for pricing and vehicle options.

   -Additionally, you can book our meet-and-greet service not only at Cape Town Airport for both arrival and departure but also at your departure airport and during layovers at any airport worldwide.

• Physical Activity & Mobility

  Physical Activity Level

  This is a moderate to high physical activity-level tour. You can expect to be on the move frequently throughout the tour, with various outdoor activities such as city tours, hiking, and safaris included.

   

  Tour Pacing

  This tour has a dynamic pace, including multiple hotel changes and a variety of planned daily activities. You can expect:

   -Most days filled with included activities, with some optional excursions available.

   -Most transportation will be by motor coach, with some activities involving boat rides and game drives.

   -Longer travel times between destinations, ranging from 2 to 5 hours on some days.

   

  Walking, Terrain & Physical Considerations

   -Travelers should be prepared to walk 2-4 miles per day on various terrains, including city streets, nature trails, and sandy beaches.

   -Some activities, such as hiking on Table Mountain and safaris, involve uneven terrain and moderate inclines.

   -While visiting the Cape of Good Hope and Tsitsikamma, travelers may encounter stairs, rocky paths, and cobblestone walkways.

   -Participation in all included activities is expected to be manageable for those in good health without the need for assistance.

   -Please note: Adding optional excursions such as paragliding or shark diving may increase the total amount of physical exertion during the tour.

   

  Climate Considerations

   -In December, South Africa experiences warm to hot weather, with temperatures ranging from 70°F to 90°F. The coastal regions can be windy, and sudden weather changes are possible.

   -Sun protection is recommended due to high UV levels.

   -Comfortable walking shoes and lightweight clothing are advised, along with a light jacket for cooler evenings.

   

   Physical Activity & Tour Pacing Questions

   -This tour requires a reasonable level of mobility, and travelers should be able to manage their own luggage and participate in all scheduled activities independently.

   -The pace of this tour is designed to avoid missing key experiences, and the group cannot be delayed due to individual needs.

   -Wheelchairs and walkers are not recommended due to the nature of the terrain and activities involved.

   -If you have any mobility concerns or questions about the tour pace, please contact your Clavis travel concierge.

• Transportation on Tour

  Private Minibus: The primary mode of transportation on this tour is a comfortable 18-seater minibus with a luggage trailer. You will need to navigate steps when boarding and disembarking the bus.

  Whale Watching Boat: For the whale watching excursion, we will use a larger group vessel that is not private to our group. Boarding may require navigating steps and walking across a dock.

  Safari Jeeps: During the safari, open-air jeeps will be used. These vehicles require climbing up into higher seats, and there are no ramps or lifts available.

  Cobra AC Experience: This part of the tour involves driving retro convertible cars, known as Cobra ACs, with seating for two people per car. Before the trip, participants will be divided into drivers and non-drivers. If both passengers wish to drive, they can switch roles during the trip. To drive a Cobra, you must have an international driver’s license. Each vehicle requires a deposit of approximately $500 per vehicle which can be paid by card (refunded after the trip) or in cash. If you plan to drive, please take this into account. A motorcycle will accompany our group to manage traffic and ensure safety. The Cobras have automatic transmissions.

  Luggage Handling: Travelers must be able to manage their own luggage throughout the tour as porters are not guaranteed. This includes handling bags at hotels, airports, and during transfers between different modes of transportation.

  No Elevators Guaranteed: Some hotels may not have elevators, so be prepared to carry your luggage up and down stairs if necessary.

  Please let us know in advance if you have any specific mobility or luggage-handling concerns so we can assist you in planning your trip.

• Baggage Allowance & Expectations

  Luggage Limitations: Each traveler is allowed a maximum of two bags—one checked bag and one carry-on—due to storage limitations in the luggage trailer attached to our minibus.

  Airline Restrictions & Fees: Please be aware that airlines may charge additional fees if your baggage exceeds their size and weight limits. Travelers are responsible for any baggage fees incurred on all flights.

  Verify with Airlines: Contact your airline(s) directly to confirm their specific baggage size and weight restrictions prior to your flight.

  Labeling & Essentials: Make sure to clearly label your luggage and keep valuables, medications, and important documents in your carry-on bag for easy access.

  Self-Handling of Luggage: Travelers must be able to handle their own luggage throughout the tour, as porterage is not guaranteed. This includes managing your bags at hotels, airports, and during transfers between vehicles and other modes of transport.

  Please plan your packing accordingly to ensure a smooth travel experience.

• Clothing & Packing Tips

  Lightweight Clothing: We recommend packing lightweight, breathable clothing such as long-sleeve shirts and long pants to protect yourself from the sun. A wide-brimmed hat or cap is also essential to shield your face and neck from the strong sunlight.

  Warm Layers for Evenings: Evenings in South Africa, especially near the coast and in game lodges, can be cool and windy. Be sure to pack a warm sweater or jacket, as well as a windbreaker to stay comfortable during chilly evenings and on safari.

  Dressy Outfits: Bring a couple of dressy outfits for dining at the traditional African restaurant with live dance performances, and for any other special occasions during the tour. For the Cobra AC experience, a stylish yet comfortable outfit is recommended. Women may also consider bringing a scarf to keep their hair from getting tangled in the wind.

  Sturdy Footwear: Comfortable walking shoes or sneakers are ideal for city tours and outdoor activities. Consider packing a pair of closed-toe shoes for hiking and safari excursions.

  Sun Protection: Don’t forget sunglasses, sunscreen, and a reusable water bottle to stay hydrated and protected from the sun throughout the day.

  Active and Water Activities: For those participating in hiking, regular sneakers or supportive hiking boots are sufficient, but specialized footwear is also an option. If you’re planning to go shark diving, bring a swimsuit, as the diving center will provide a wetsuit. Additionally, pack swimwear and flip-flops for enjoying hotel pools or for swimming with the penguins.

  First Aid Kit: Although there will be a basic first aid kit in the vehicle, we recommend bringing your own personal first aid kit, especially including stomach medications in case of acclimatization issues.

  Adapters: South African outlets are different from those in most countries. While some hotels provide adapters, we will give each tour participant an adapter at the beginning of the tour to ensure you can charge your devices without any issues.

  Hair Dryers: All hotels in this tour provide hair dryers in the rooms. However, if you prefer using your own, you are welcome to bring it along as hotel dryers may not always be powerful or convenient.

  Toiletries & Personal Care: We recommend bringing your own cosmetics and personal hygiene products. Also, pack a power bank to keep your devices charged during long transfers.

• Hotels on Tour

  Our tour includes stays in carefully selected 4 and 5-star hotels that combine comfort, quality, and unique experiences. Each property has been thoroughly vetted to ensure you have the best accommodations throughout your journey, with excellent service and modern amenities.

  Below are the highlights of the hotels you will stay at:

   

  Sun Square Cape Town City Bowl 4* – Cape Town  

  https://www.southernsun.com/sunsquare-cape-town-city-bowl

  – Location: Ideally situated in the heart of Cape Town’s vibrant city center, this hotel offers easy access to top attractions like the V&A Waterfront and Table Mountain.  

  – Facilities: Enjoy a rooftop pool with panoramic views of the city, a fitness center, and an in-house restaurant serving local and international cuisine.  

  – Rooms: Equipped with modern amenities such as air-conditioning, a flat-screen TV, a safe, a kettle for tea and coffee, complimentary toiletries, and high-speed Wi-Fi.

   

  Harbour House Hotel 4* – Hermanus  

  https://harbourhousehotel.co.za 

  – Location: Overlooking the old harbor, this hotel is perfectly positioned for whale watching and exploring the charming coastal town of Hermanus.  

  – Facilities: The hotel features a beautiful outdoor pool, a wellness spa, and stunning sea views. There’s also a bar and lounge for relaxation after a day of exploring.  

  – Rooms: The rooms come with bathrobes, slippers, a safe, a minibar, complimentary toiletries, and a flat-screen TV. Guests can also enjoy coffee and tea-making facilities.

   

  The Turbine Boutique Hotel and Spa 5* – Knysna  

  https://www.turbinehotel.co.za

  – Location: Set in a beautifully restored power station, this boutique hotel offers a unique experience in Knysna’s Thesen Island.  

  – Facilities: Enjoy access to a spa, an outdoor pool, a gourmet restaurant, and a bar. The hotel also offers kayaking and biking for those looking for an active experience.  

  – Rooms: Each room is designed with comfort in mind, featuring plush bathrobes, slippers, a safe, a flat-screen TV, free Wi-Fi, a coffee machine, and luxury toiletries.

   

  The Bayview Hotel 4* – Plettenberg Bay  

  https://bayviewhotel.co.za

  – Location: Centrally located in Plettenberg Bay, this hotel offers easy access to nearby beaches and the famous Garden Route.  

  – Facilities: The Bayview boasts stunning ocean views, an in-house restaurant, a bar, and a wellness spa.  

  – Rooms: The rooms include bathrobes, a minibar, complimentary toiletries, free Wi-Fi, air-conditioning, a safe, and coffee/tea-making facilities.

   

  Aquila Private Game Reserve 4* – Aquila Game Reserve  

  https://www.aquilasafari.com

  – Location: Situated in a pristine wildlife reserve, Aquila offers an authentic safari experience just a few hours from Cape Town.  

  – Facilities: The lodge features a wellness spa, an outdoor swimming pool, a restaurant, and a bar. Guests can also enjoy safari game drives, spa treatments, and breathtaking bush views.  

  – Rooms: Rooms are equipped with bathrobes, slippers, a minibar, complimentary toiletries, air-conditioning, a safe, and tea/coffee-making facilities.

• Health

   -For travel to South Africa, no special vaccinations are required for entry. We will be visiting areas where it is generally safe, and there are no health risks that would necessitate additional vaccinations.

   -Please check with your healthcare provider at least 60 days prior to departure for any personal health concerns or recommendations based on your health status and travel plans.

   -If you have dietary restrictions and/or food allergies, please inform your Clavis tour manager at least 30 days before departure. This will help us to better accommodate your needs throughout the trip.

   -Make sure you have an adequate supply of any medications you take daily, as well as enough for potential travel delays.

   -Tap water is not recommended for drinking in South Africa. However, bottled drinking water will be provided in hotels and on the transport throughout the tour for your convenience.

   -If you use an assisted listening device, such as a hearing aid, please let us know so we can provide the necessary support during sightseeing tours.

   

  For more detailed health and safety information, please visit the Centers for Disease Control and Prevention’s website at [cdc.gov](https://www.cdc.gov).

• Meals & Cuisine

   -All breakfasts at the hotels are included. Breakfasts at the hotels along the route are served buffet-style, offering a variety of hot and cold options. 

   -Lunches and dinners are partially included. Only food is covered, except in restaurants where wine tastings are specified (refer to the itinerary or inclusions for details).

   -Full board at Aquila Safari includes breakfast, lunch, and dinner, including a traditional bush dinner.

   -You will enjoy a traditional African dinner in an authentic setting known for its lively atmosphere and rich cultural heritage. The venue offers a true taste of African cuisine, featuring dishes like springbok, kudu, and crocodile, all while you are entertained by live performances, such as marimba bands. This immersive experience is designed to connect you with the local culture and cuisine in a vibrant and unforgettable way.

   

  Since not all meals are covered in the tour, you’ll be responsible for some lunches, dinners, and beverages. You can easily pay by credit card or cash. A budget of $300 to $500 should be enough to cover meals and a few glasses of wine each day.

• Tipping

   -Our Tour Director will also act as your guide throughout the trip. It is customary to offer a gratuity of $20 to $100 USD per person at the end of the tour, depending on your satisfaction with the service provided.

   -For the driver of the main transport vehicle, we recommend tipping $20 to $100 USD per person at the conclusion of the tour.

   -Tips for safari jeep drivers are at your discretion, based on the level of service and experience provided.

   -In restaurants, it is customary to leave a tip of approximately 10% of your bill. However, in places where meals are included, tips are already covered.

   -Tips in hotels are also at your discretion. You may choose to tip for services such as housekeeping or assistance with luggage.

   

  Please remember that tipping is always voluntary and should reflect your satisfaction with the services received. It’s a good idea to prepare some cash in local currency for these situations.

• Currency

   -You will use the South African Rand (ZAR) on this tour  

   -It is generally recommended to bring US dollars, euros, or British pounds to exchange, as these currencies have better rates and are widely accepted at exchange offices in South Africa. We will assist you with currency exchange at the beginning of the tour for your convenience  

   -We strongly advise bringing debit/bank cards and credit cards, which can be used to withdraw cash at local ATMs. Most ATMs in South Africa accept cards with the international networks Cirrus and Plus, but check with your home bank about withdrawal fees and daily limits  

   -South Africa also has crypto ATMs that allow you to withdraw rands using cryptocurrency. However, these may have certain limitations and are not as widespread as traditional ATMs  

   -Inform your bank and credit card company of your travel plans to avoid any disruptions in service due to international purchases being flagged as suspicious  

   -Most businesses and international banks in South Africa accept debit and credit cards with the EMV chip system. If you do not already have a chip-enabled card, we recommend requesting one from your bank prior to your tour  

   -American Express (Amex) cards are less widely accepted in South Africa compared to Visa and MasterCard. While some high-end hotels, restaurants, and shops may accept Amex, it is advisable to have an alternative card, such as Visa or MasterCard, or cash for wider acceptance  

   -Plan ahead and bring cash in local currency for tipping.

• Wi-Fi, Data & Our Mobile App

   -Wi-Fi is available for free in most hotels throughout the tour. However, in restaurants it may be available but we cannot guarantee it, and there is no Wi-Fi on the transport vehicles.

   -The mobile network in South Africa is generally fast and reliable. However, connectivity issues may occur during long transfers or on safari.

   -Upon arrival, you have the option to purchase a local SIM card, but we recommend using an eSIM for easier connectivity and to avoid physical SIM card changes.

   

  Please check with your mobile service provider for information on international roaming charges and eSIM compatibility before your trip.

• Tour Director

  The more you travel, the more you realize that the people you meet are what truly make the experience. Our guides are not only experts but also amazing individuals. Throughout the entire trip, you’ll be accompanied by our licensed, English-speaking tour leader. They’ll be with you the whole time, except during your free time and independent dinners. We’ll share more details about your tour leader as the trip approaches.

• On-Tour Support

  If you have any needs or issues related to your hotel stay, such as room amenities, housekeeping, or special requests, please contact the hotel reception directly for assistance.

  For matters concerning the tour or any general questions about the itinerary, feel free to reach out to your tour leader. They are there to help ensure your experience is smooth and enjoyable.

  For organizational questions, such as your flight details, airport transfers, or information about additional excursions, you can contact your travel concierge. The Clavis team is available 24/7 to assist you with any inquiries you may have.

  Please don’t hesitate to reach out; we are here to support you throughout your journey.

• Time Zones

  South Africa operates on South African Standard Time (SAST), which is 2 hours ahead of Coordinated Universal Time (UTC+2). There is no daylight saving time in South Africa, so the time remains consistent throughout the year. This time zone is the same across the entire country, including popular destinations like Cape Town, Johannesburg, and Durban.

  When traveling from Europe or the U.S., it’s important to be aware of the time difference. For instance, South Africa is typically 6 to 7 hours ahead of Eastern Standard Time (EST) in the U.S., and 1 hour ahead of Central European Time (CET).

  Be sure to adjust your devices to local time upon arrival to stay on schedule with your planned activities.

• Responsible Travel

   -Traveling with us allows you to positively impact the places you visit and the people and animals you encounter. Our commitment to environmental preservation, supporting local communities, and promoting animal welfare is integrated into every tour.

   -Responsible travel can significantly benefit local economies. To make the most of your impact, consider dining at local restaurants and shopping at small businesses. Feel free to ask your Tour Director for their recommendations on local spots.

   -Prepare for your journey by familiarizing yourself with local customs, such as tipping and bargaining, and learning basic phrases in the local language. This will help you engage more meaningfully with the culture.

   -Always show respect when interacting with locals. Before taking photos of people, ask for their permission, and approach cultural differences with openness and understanding.

   -We encourage travelers to reduce waste, especially single-use plastics. Bring your own toiletries, use digital documents whenever possible, and carry a reusable water bottle and shopping bag. If you must use disposable items, please recycle them properly.

• Safety Guidelines

  General:

  – Always adhere to the safety instructions provided by your guide and driver, especially regarding areas and times where it is safe to explore on your own.

  – Avoid carrying expensive jewelry or valuables while traveling. Store important items like cash, passports, and exclusive belongings in hotel safes, preferably in the safes at the reception.

  – Use a secure case for your phone that attaches to your body and ensure that cameras are equipped with straps or harnesses for added security.

  – We recommend purchasing travel insurance to cover potential illness or flight cancellations, allowing you to receive full or partial refunds. We are happy to assist you in arranging the insurance.

   

  Safari Safety Guidelines:

  – Always remain seated during game drives unless instructed otherwise by your guide. Do not leave the vehicle or attempt to approach animals on foot.

  – Keep your noise level to a minimum, as loud sounds can disturb the animals and disrupt the safari experience.

  – Never feed or attempt to touch the animals, as this can be dangerous for both you and the wildlife.

  – Wear neutral-colored clothing to avoid attracting unnecessary attention from the animals.

  – Stay alert and follow the instructions of your guide, especially when encountering larger animals like elephants or lions. Safety is the top priority during all safari experiences.

   

  By being mindful of your impact and safety, you’ll contribute to a more rewarding and responsible travel experience for everyone involved.

• Photography and Filming Etiquette

  During the tour, you will have the opportunity to capture many unforgettable moments, but it’s important to be mindful of local rules and respect the environment and communities we visit. Here’s a breakdown of where and when photography, filming, and the use of drones are permitted:

       1. Photography and Filming in Public Areas

  In most public areas, such as Cape Town, Hermanus, and along the Garden Route, photography and filming are generally allowed. Feel free to capture the scenic beauty of these regions, but always ask for permission before photographing individuals, especially in local communities.

       2. No Filming Zones

  There are specific areas where filming and photography are either restricted or prohibited:

     – Museums and Cultural Sites: Photography is often restricted in places like museums or cultural landmarks, such as the Apartheid Museum or Diamond Exchange, due to the preservation of artifacts and privacy concerns. Please follow any posted signs regarding photography restrictions.

     – Wildlife Reserves: While filming is allowed during safaris at Aquila Game Reserve, using flash photography is discouraged as it can disturb the animals. Drones are also prohibited within the game reserve to avoid disrupting wildlife.

       3. Drone Usage

  The use of drones is allowed in open public areas like the Cape Peninsula or Knysna, but not in national parks, reserves, or near airports:

     – Allowed: You may use your drone in areas like Signal Hill or coastal landscapes for personal use. However, always be mindful of local regulations and check weather conditions before flying.

     – Not Allowed: Drone usage is prohibited in Aquila Game Reserve, Table Mountain, and Boulders Beach (penguin area), to protect the wildlife and ensure safety for all visitors.

       4. Maps and Permits

  For detailed information on drone regulations and specific filming zones, you can consult the official park or area maps. These can be accessed online or provided by your guide at the start of each visit. Make sure to inquire if you plan on flying a drone or filming extensively in certain locations.

   

  By following these guidelines, you’ll ensure a respectful and enjoyable experience for both yourself and those around you, while capturing beautiful memories throughout the trip.